Why Is My Genie Garage Door Opener Not Working

I have changed the batteries and reset the codes.
Why is my genie garage door opener not working. Genie chain drive carriage. Scott on july 31 2017. You should now be able to operate the door using your genie garage door opener. Need a little help any suggestions.
Why it s my garage door not working. See your owner s manual for more details. The garage door opener was put in in 1998. Your garage door may be disconnected from the opener.
Search for genie replacement parts for your model number genie garage. The method to reengage the carriage depends on the model of garage door opener you own. Troubleshooting guide for models 1022 1024 1042 2022 2024 2042 2027. If this is the reason you will need to reengage the carriage.
Genie excelerator series garage door opener self diagnostic troubleshooting. The first image shows the genie chain glide carriage position connected and the second image shows the position of the carriage when disconnected. Find genie owners manuals programming support and helpful answers to your garage door opener product questions here. Then manually lift or close the door until the carriage locks into place.
Check that the emergency release cord has not been pulled.